How often should I have my carpets cleaned? The EPA guidelines state that a residential setting with children, pets, and smokers regularly present, should be professionally cleaned approximately every 3 to 6 months. Back to top
How often should I have my upholstery cleaned? Although there is no EPA guideline for upholstery cleaning, Magic Carpet Express Co. recommends that you have your upholstery professionally cleaned every other time your carpet is cleaned. Please check your manufacturers requirements for professional cleanings to uphold your furniture warranty. Back to top
Can I afford a professional carpet cleaner, or should I do it myself. Dollar for dollar, hiring a professional carpet cleaner isn't expensive compared to the cost of replacing worn and damaged carpet. Doing it yourself, is ok for interim cleanings but all major carpet manufacturers recommend professional steam cleaning every 3 to 6 months to preserve the integrity of the carpet fibers, and to uphold your warranty. Back to top
Can you remove odors from carpet and upholstery? Absolutely! There are special chemicals and techniques that can be used to remove odors from your textiles. Back to top
Can you remove spots and stains? Let me start by defining the difference between a spot and a stain. A "SPOT" is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods (the foreign material is on or around the carpet fiber). A "STAIN" is foreign material (soil, liquid, etc.)on the carpet that is not usually removable by standard cleaning methods (the foreign material has penetrated "soaked into" the fiber and has changed or damaged the fiber itself). We can remove most spots and stains with our arsenal of professional stain removal chemicals and techniques. Although not all stains can be removed completely, we have a proven track record of working miracles on those tough spots and stains that can be removed. Back to top
Why should I have my carpets and upholstery cleaned? There are many reasons to have your carpet and upholstery cleaned:
HEALTH: Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home and work place.
LIFE OF YOUR CARPET: Can be greatly extended by simple routine professional cleaning.
APPEARANCE: Maintain the original look and luster of your carpet with regularly scheduled professional cleanings. Back to top
What method of carpet and upholstery cleaning is best? The best method of cleaning a particular carpet or upholstery piece is dependent on a range of factors. All methods offer various advantages but also have some limitations. No single method is superior to all others. Properly performed under appropriate conditions, each method can provide satisfactory results. Your Magic Carpet Express Co. technicians are skilled in all carpet cleaning methods. We provide truckmounted steam cleaning and low moisture methods. Rest assured, your carpet and upholstery will be cleaned with the appropriate method for maximum effectiveness. Back to top
With all that hot water on my carpets and upholstery, how long until they are dry? Although steam cleaning uses some water in its process, the system is built to extract the water from the carpet or upholstery once the fibers have been thoroughly flushed. Your carpets and upholstery are left only slightly damp, and should dry completely in just a few hours. You can walk on your carpets immediately after we leave, but we recommend limiting traffic, especially to and from outdoors, until thoroughly dry. Back to top
I'm convinced. How do I get started with Magic Carpet Express Co? It's simple. Just call us at:
(845)674-8998
We can take your call and book an appointment Monday through Saturday.
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Should I vacuum before the cleaning technician arrives? Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible. However, we do vacuum every job before cleaning according to industry standards. Back to top
Do you use truckmounted steam cleaning equipment? Yes our steam cleaning units are truckmounted. However, for those hard to reach locations such as high rise buildings, we also have powerful portable steam cleaning equipment to do the job. With this combination of professional equipment, we can accomodate any job location no matter how challenging. Back to top
Should I move anything before the cleaning technician arrives? Yes, you should remove from the areas being cleaned, all knick knacks and breakables, extension cords that are laying on the carpet, and tie up long drapery off the carpeting. Back to top
Do you move furniture? Yes, we will move most furniture (sofa, chair, tables, etc.). Discounts are given if cleaning traffic areas only. We will not move musical instruments, grandfather clocks, beds, china hutches, wall units, entertainment centers, bookcases, computer desks, pool tables. Our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with. Back to top
Are your cleaning products safe? Yes, we use environmentally friendly cleaning products in all our customers homes. Back to top
Will your services help my allergies? Yes, having your carpet and upholstery professionally cleaned removes pollutants and makes for a more friendly breathing environment.
However, for the more serious allergy sufferer, we offer a special Anti-Allergy cleaning service which uses products proven to remove household allergens. Back to top
Are your technicians experienced? Yes, there will always be at least one IICRC certified technician on the job at all times, along with a very experienced helper. Our certified technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technology. Our helpers are trained through our in house apprentice program. Back to top
Will cleaning my carpet make it wear out faster? No! In fact, it's just the opposite. Actually dirt acts as an abrasive when trapped in your carpet or fabric, and should be removed to reduce wear. Back to top
Which provides better indoor air quality (carpet or hardwood)? In the past, many home owners have switched from carpet to hardwood flooring in an attempt to improve the indoor air quality of their home.
This has been proven to be a HUGE misconception in the flooring industry. Carpet actually acts as a "filter", trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood flooring. Back to top
Should I have fabric protector applied after cleaning? Yes, most carpet and upholstery manufacturers will require this to uphold your warranty. You may request that we re-apply the proper protectant after we professionally clean, to restore the original stain resistance of your carpet or upholstery. Back to top
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